BACKGROUND:
Elan Valley Hotel understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our websites, www.elanvalleyhotel.co.uk (“Sites”). Our Sites will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Sites. If you do not accept and agree with this Privacy Policy, you must stop using Our Sites immediately.
- Information About Us:
Our Sites are owned and operated by Elan Valley Hotel
Main Trading address: Elan Valley Nr. Rhayader
Rhyader, LD6 5HN, Wales
Email address: info@elanvalleyhotel.co.uk
Telephone number: 01597 810655
Postal Address: Elan Valley Nr. Rhayader
Rhyader, LD6 5HN, Wales
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Sites. Our Sites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
- What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers
- What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:a.The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.
The right to access the personal data we hold about you. Part 11 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
- What Data Do You Collect?
Depending upon your use of Our Site, we may collect some or all of the following personal [and non-personal] data
Name;
Gender/Honorific;
Address;
Email address;
Telephone number;
Business name;
Job title;
Payment information
- How Do You Use My Personal Data
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used one of the following purposes:
To process bookings that you have placed with us.
To handle customer service and careers enquiries.
To provide you with information, and services that you request from us or which we may feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any bookings entered into between you and us.
To notify you about changes to our service.
To carry out marketing and statistical analysis.
Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
We do not use any automated systems for decision-making and/or profiling based on personal data held.
We will never sell your personal data to third parties.
- How Long Will You Keep My Personal Data?
Unless required by law, we will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
- How and Where Do You Store or Transfer My Personal Data?
The personal data that we collect from you will be stored on computers and databases physically located within the United Kingdom (“UK”) or European Economic Area (“EEA”). Occaisionally we may have to transfer personal data outside of these areas. For example, domain registration data needs to be sent to our domain registrar outside of the UK and EEA.
By submitting your personal data, you agree to this transfer, storing or processing of data outside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR and our data protection policies.
The security of your personal data is essential to us.
- Do You Share My Personal Data?
By entering in this agreement, you agree to the processing of data by the third parties listed below. When we introduce any new or amended third party agreements, we will ensure this policy is updated at least 30 days before the new third party processes any data.
| Company | Services |
| PayPal | Credit/Debit card payments |
| Visa, Euro/Mastercard | Credit/Debit card payments |
We will not share any of your personal data with any third parties not listed above for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- Can I Withhold Information?
You may access all areas of Our Sites without providing any personal data at all.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 13.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one week and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details
Email address: info@elanvalleyhotel.co.uk
Telephone number: 01597 81065
Postal Address: Elan Valley Nr. Rhayader
Rhyader, LD6 5HN, Wales
- Changes to this Privacy Policy:
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Sites and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Sites following the alterations. We recommend that you check this page regularly to keep up-to-date.